Frequently Asked Questions
◆Q1: What are the product specifications?
We use top-quality thermal break aluminum profiles (6063-T5, thickness ≥ 4mm), powder-coated finish, Graphene/honeycomb padding, and imported German hardware.
◆Q2: Are you a factory?
Yes, our facility covers 300,000 sqm with a professional team of over 500 employees.
◆Q3: Can products be customized?
Absolutely. We provide comprehensive door and window solutions tailored entirely to your specific design and functional requirements.
◆Q4: How do I get an accurate price quote?
Please provide your shop drawings/window schedule (dimensions, quantity, type), preferred frame color, and glass specifications (thickness, type, and color).
◆Q5: What is your warranty policy?
We offer a 5-year quality warranty, covering frame integrity (no peeling or fading) and ensuring hardware functions correctly under proper operation.
◆Q6: Are your products certified?
Yes, our products comply with current United States and Australian standards. We can provide additional testing and certification upon request.
Kross Window
