Frequently Asked Questions
What are the product material specifications?
We use top-quality thermal break aluminum profile (6063-T5) with a thickness ≥ 2mm. The glass is double-layer safety tempered glass filled with 95% argon gas. All hardware is imported from Germany.
Are you a manufacturer?
Yes, our facility covers 300,000 square meters and employs over 500 professionals.
How can I obtain an accurate price quote?
Please provide your window schedule/dimensions, quantity, type, preferred frame colors, and glass specifications (thickness, tint, or Low-E requirements).
What is your typical delivery timeframe?
Standard delivery is approximately 25-35 days after the deposit is paid and technical drawings are confirmed.
What is your product warranty policy?
We provide a 5-year quality warranty covering frame finish integrity and proper hardware functionality under normal operational conditions.
Are your products certified?
Yes, our products meet current Australian standards, and we can arrange for additional testing or certification based on specific project requirements.
Kross Window
