Frequently Asked Questions
What are the product specifications?
We use top-quality thermal break aluminum (6063-T5, thickness ≥ 2mm), double-layer tempered safety glass with argon gas, and imported German hardware.
Are you a factory?
Yes, our factory covers 300,000 square meters and employs over 500 professionals.
What is your lead time?
Production typically takes 25-35 days after the deposit and shop drawings are confirmed.
What is your warranty policy?
We provide a 5-year quality warranty covering frame integrity and hardware functionality under normal operation.
Do you provide installation support?
Yes, we offer professional engineering and supervision services to guide the installation of our products.
Are your products certified?
Our products currently meet Australian standards, and we can provide additional testing or certification based on specific project requirements.
Kross Window
