Frequently Asked Questions
What are the product specifications?
We use top-quality thermal break aluminum (6063-T5, ≥ 2mm) with powder coating, double-layer safety tempered glass filled with 95% argon gas, and premium imported German hardware.
Are you a factory?
Yes, our facility covers 30,000 square meters with over 500 skilled employees.
Can your products be customized?
Absolutely. We provide doors and windows tailored to your specific requirements, dimensions, and design preferences.
How is the delivery time calculated?
Our standard delivery time is 25-35 days after the deposit is received and shop drawings are confirmed.
What is your warranty policy?
We provide a 5-year quality warranty covering frame durability and the proper operation of all hardware and accessories under normal usage.
Do you provide technical support?
Yes, we offer both engineering guidance and on-site supervision services to assist with the professional installation of our products.
Kross Window
