Frequently Asked Questions
🔍 Q1: What are the product specifications?
Our electric lifting windows use top-quality thermal break aluminum (6063-T5, ≥2mm), German hardware, and double-layer tempered argon-filled glass.
🔍 Q2: Are you a factory?
Yes, we operate a 300,000 sqm facility with over 500 professional employees.
🔍 Q3: Can products be customized?
Yes, we provide full customization for doors and windows based on your specific architectural requirements.
🔍 Q4: What is the lead time?
Standard delivery time is 25-35 days after deposit and design confirmation.
🔍 Q5: What is your warranty policy?
We offer a 5-year quality warranty covering frame integrity and hardware functionality under correct operation.
🔍 Q6: Do you provide installation support?
Yes, we provide engineering support and supervision services to guide the installation process.
Kross Window
