Frequently Asked Questions
●Q1: What are the product specifications?
We utilize Top Quality Thermal Break Aluminum (6063-T5, ≥2mm), double-layer safety tempered glass with 95% argon gas, and German-imported hardware.
●Q2: Are you a factory?
Yes, our facility covers 300,000 sqm with over 500 professional employees.
●Q3: What is the main product range?
We provide comprehensive door and window solutions for residential projects, fully customizable to your requirements.
●Q4: What is the lead time?
Production typically takes 25-35 days after the deposit is paid and drawings are confirmed.
●Q5: What is the warranty policy?
We offer a 5-year quality warranty covering frame finish and hardware functionality under correct operation.
●Q6: Are the products certified?
Yes, our products meet current Australian standards, and we can provide additional testing and certification upon request.
Kross Window
